Shipping Policy

HomeShipping Policy

Last Updated: 13-08-2026

At AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase Home Furnishing & Décor products through our website.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently aim to ship products across India, subject to product availability, courier serviceability, delivery location, product dimensions, weight, and other logistical considerations.

Orders will be delivered to the shipping address provided by you during the checkout process.

Shipping availability may vary for certain furniture, oversized products, heavy items, or locations where specialized delivery services are required.

At this time, international shipping may not be available unless explicitly stated on our website.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing may include:

  • Payment verification

  • Product availability confirmation

  • Product inspection where applicable

  • Order packing

  • Quality checks where applicable

  • Preparation for shipment

  • Handover to the shipping or logistics partner

Processing times may vary during:

  • Peak sales periods

  • Festivals and public holidays

  • Promotional campaigns

  • High order volumes

  • Inventory verification

  • Furniture or oversized-product handling

  • Unexpected operational disruptions

Orders placed on weekends or public holidays may be processed on the next available business day.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary based on:

  • Delivery location

  • Product size and dimensions

  • Product weight

  • Number of items ordered

  • Order value

  • Courier or logistics partner rates

  • Special handling requirements

  • Promotional or free-shipping offers

For certain large, heavy, or oversized furniture products, additional delivery or handling charges may apply where disclosed before order completion.

Any applicable shipping charges are generally non-refundable unless otherwise required by applicable law or our Refund & Returns Policy.

4. Estimated Delivery Time

Estimated delivery timelines may generally be:

  • Metro Cities: 2–7 business days

  • Non-Metro Cities and Towns: 4–10 business days

  • Remote and Certain Serviceable Locations: 5–15 business days

  • Large or Oversized Furniture Products: May require additional delivery time depending on location and logistics arrangements

These timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on the destination, product availability, product size, courier serviceability, transportation conditions, weather, public holidays, and other factors outside our reasonable control.

5. Shipping and Logistics Partners

We may use reputable third-party courier, transportation, and logistics providers to deliver customer orders.

The logistics partner may vary depending on:

  • Delivery location

  • Product size and weight

  • Product category

  • Furniture dimensions

  • Special handling requirements

  • Courier availability

  • Serviceability of the delivery address

Once an order has been handed over to the shipping or logistics partner, delivery-related updates may be subject to the partner’s tracking and operational systems.

6. Order Tracking

Once your order has been shipped, tracking information may be provided through available communication channels, including:

  • Email

  • SMS

  • Customer account dashboard, if available

  • Other order-related notifications

Tracking information may take some time to become active after the shipment is handed over to the courier or logistics partner.

Tracking updates are dependent on the service provider’s systems and may not always be immediate.

For certain furniture or specialized delivery arrangements, tracking may be provided through delivery coordination or customer support instead of a standard courier tracking system.

7. Delivery Attempts

Our courier or logistics partners may make one or more delivery attempts at the address provided during checkout.

Delivery may be unsuccessful due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Incorrect contact information

  • Customer refusal to accept the package

  • Restricted or inaccessible delivery location

  • Inability to accommodate large or bulky products at the delivery location

  • Other circumstances affecting delivery

If a shipment cannot be delivered, the courier or logistics provider may return the package to us.

Additional shipping, handling, or re-delivery charges may apply if the customer requests re-shipment.

8. Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete shipping address

  • PIN code

  • Valid mobile number

  • Email address, where required

  • Relevant delivery instructions

For furniture and large furnishing products, customers should also ensure that:

  • The delivery location is accessible.

  • The entrance, staircase, lift, doorway, or passage is suitable for the product where applicable.

  • Someone is available to receive the shipment when required.

  • Any building or society delivery requirements are communicated in advance where applicable.

AROUTSOURCE ECOM PRIVATE LIMITED is not responsible for delays, failed deliveries, additional delivery attempts, or additional shipping costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.

9. Delayed Deliveries

We make reasonable efforts to deliver orders within the estimated delivery period. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Public holidays

  • Festivals

  • Transportation disruptions

  • Government restrictions

  • Natural disasters

  • Courier or logistics operational issues

  • High order volumes

  • Address verification issues

  • Remote-location delivery constraints

  • Product availability

  • Large or oversized product handling

  • Technical or operational disruptions

A delay beyond the estimated delivery period does not automatically qualify an order for compensation or refund.

Customers may contact us if an order appears to be significantly delayed so that we can review the shipment status.

10. Damaged, Tampered, or Missing Packages

If you receive a package that appears:

  • Damaged

  • Opened or tampered with

  • Incomplete

  • Missing products

  • Significantly damaged during transit

please contact us within 48 hours of delivery.

For furniture, rugs, curtains, décor, and other furnishing products, customers are encouraged to inspect the package and product condition as soon as reasonably possible after delivery.

Customers may be required to provide:

  • Order number

  • Photographs of the outer package

  • Photographs of the shipping label

  • Photographs or videos of the product

  • Photographs of visible damage

  • Details of missing or damaged items

  • Other information required to investigate the issue

We may coordinate with the courier or logistics partner to investigate the shipment.

Failure to report visible damage, tampering, or missing items within the specified timeframe may affect eligibility for a replacement or refund, subject to applicable law and our Refund & Returns Policy.

11. Lost Shipments

If a shipment is confirmed as lost in transit by the relevant courier or logistics partner, we will review the matter.

Depending on the circumstances and product availability, we may:

  • Arrange a replacement shipment, or

  • Issue an eligible refund in accordance with our Refund & Returns Policy.

Resolution timelines may vary depending on the courier or logistics investigation and confirmation process.

12. Delivery Restrictions

Certain products or delivery locations may be subject to restrictions based on:

  • Geographic limitations

  • Courier serviceability

  • Product size or weight

  • Furniture dimensions

  • Product characteristics

  • Government regulations

  • Transportation restrictions

  • Availability of suitable delivery services

We reserve the right to cancel an order if the requested product cannot reasonably be delivered to the provided location.

Where an order is cancelled by us due to delivery restrictions and payment has already been received, an eligible refund will be processed in accordance with our applicable policies.

13. Multiple Products and Partial Shipments

Depending on product availability, warehouse operations, product size, or logistics requirements, items from the same order may be shipped together or separately.

If an order is shipped in multiple packages, customers may receive separate tracking information and delivery dates.

Furniture and other large products may be dispatched separately from smaller décor or furnishing items due to handling and transportation requirements.

Additional shipping charges will not be imposed solely because an order is split into multiple shipments unless otherwise disclosed at checkout.

14. Refused or Failed Deliveries

If a customer refuses delivery without a valid reason, provides an incorrect address, is unavailable after reasonable delivery attempts, or otherwise causes a shipment to be returned to us, applicable shipping, handling, or re-delivery charges may be deducted from any eligible refund.

If the customer requests the order to be shipped again, additional delivery charges may apply.

For large furniture products, additional charges may also apply where specialized transportation or re-delivery arrangements are required.

15. Furniture and Large Product Delivery

Certain furniture and large furnishing products may require additional delivery coordination due to their size, weight, dimensions, or handling requirements.

Depending on the product and delivery location:

  • Delivery may require advance coordination with the customer.

  • The customer may need to provide suitable access to the delivery location.

  • Delivery may be subject to building, apartment, society, or local access restrictions.

  • Specialized transportation may be used.

  • Delivery timelines may be longer than standard parcel shipments.

  • Installation or assembly, if available, will be subject to the product listing and applicable service terms.

Customers are responsible for ensuring that the selected product can reasonably be transported to and accommodated at the intended location.

16. Force Majeure

AROUTSOURCE ECOM PRIVATE LIMITED shall not be held responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Severe weather

  • Government actions or restrictions

  • Civil unrest

  • Labor disputes

  • Transportation interruptions

  • Epidemics or pandemics

  • Internet or communication failures

  • Major infrastructure disruptions

  • Courier or logistics network disruptions

In such circumstances, delivery timelines may be extended until normal operations can reasonably resume.

17. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements, courier services, product categories, or applicable requirements.

Any changes will become effective when the revised policy is published on our website along with an updated “Last Updated” date.

Customers are encouraged to review this policy periodically.

Continued use of our website after an updated policy has been published may constitute acceptance of the revised policy to the extent permitted by applicable law.

18. Contact Information

For shipping, delivery, tracking, or order-related questions, please contact:

AROUTSOURCE ECOM PRIVATE LIMITED

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.

Email: info@aroutsourceshop.com

Phone: +91 9217914633

Our customer support team will make reasonable efforts to assist you with shipping and delivery-related concerns.