Last Updated: 13-08-2026
At AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for products purchased through our website.
Our products include Home Furnishing & Décor products such as Furniture, Living Room Furnishings, Bedroom Furnishings, Dining & Dining Room Furniture, Curtains, Rugs & Carpets, Soft Furnishings, Home Décor, and Home Accessories.
By placing an order on our website, you agree to the terms outlined in this Refund & Returns Policy.
1. Return Eligibility
You may be eligible to request a return if:
The product received is damaged during transit.
The product received is defective or does not function as intended.
The wrong product was delivered.
The product received is significantly different from the description provided on our website.
The product received is missing essential parts, fittings, accessories, or components that were included in the product listing.
The product has significant manufacturing or material defects.
To be eligible for a return:
The return request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original packaging, tags, manuals, accessories, fittings, hardware, and invoice, where applicable.
Proof of purchase must be provided.
The product must not show signs of misuse, damage, alteration, staining, installation damage, or unauthorized modification.
We reserve the right to inspect returned products before approving a replacement or refund.
2. Non-Returnable Items
Returns will generally not be accepted for:
Products damaged due to misuse, negligence, improper handling, improper installation, or improper storage.
Products showing signs of use, alteration, tampering, staining, or modification.
Products damaged after delivery due to customer handling.
Furniture or furnishing products that have been assembled, installed, modified, or altered by the customer, where applicable.
Customized, personalized, made-to-order, or specially manufactured products, where applicable.
Products returned without original packaging or essential accessories, fittings, hardware, or components.
Items specifically marked as non-returnable on the product page.
Clearance, promotional, or final-sale items unless they are received damaged, defective, or incorrect.
Products that cannot be resold due to their condition after being used.
Products showing damage caused by pets, moisture, stains, excessive weight, inappropriate cleaning, or improper care.
Certain products may have specific return conditions mentioned on their respective product pages.
3. Return Request Process
To initiate a return, please contact our customer support team within the applicable return period.
Please provide:
Order number
Customer name
Registered email address or mobile number
Product name and details
Reason for return
Photographs or videos showing the issue, where applicable
Photographs of the product packaging, where applicable
Other supporting information requested by our customer support team
Return requests may be submitted through:
Email: info@aroutsourceshop.com
Phone: +91 9217914633
Our team will review the request and, if approved, provide instructions regarding the return process.
Customers should not send products back without receiving return instructions from our support team.
4. Replacement Policy
Where applicable, we may offer a replacement instead of a refund.
Replacement requests may be approved for:
Damaged products
Defective products
Incorrect products delivered
Products significantly different from the product description
Products with missing essential parts or components
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative resolution or refund, subject to the circumstances of the case.
For large furniture or furnishing products, replacement arrangements may depend on product availability, delivery location, packaging requirements, and logistics availability.
5. Refund Policy
Refunds may be approved when:
A returned product has been successfully received and inspected.
A replacement cannot be provided.
An order is cancelled in accordance with this policy.
The product is confirmed to be damaged, defective, or incorrectly delivered.
The product received is materially different from the product ordered.
A product is unavailable after an order has been accepted and payment has been received.
Approved refunds will generally be processed to the original payment method used during the purchase.
In certain circumstances, the refund method may depend on the payment provider or transaction method.
6. Refund Processing Time
Once a refund has been approved, refunds are generally processed within 7–15 business days.
The actual time required for the amount to appear in the customer’s account may vary depending on:
Banks and financial institutions
Payment gateways
Card issuers
UPI service providers
Wallet providers
Other payment processors
AROUTSOURCE ECOM PRIVATE LIMITED is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.
7. Order Cancellation
Before Shipment
Customers may request cancellation before the order has been dispatched by contacting our customer support team.
If the cancellation is approved before shipment, an eligible refund may be issued to the original payment method.
After Shipment
Once an order has been dispatched, cancellation may no longer be possible.
In such cases, the customer may be required to receive the order and follow the applicable return procedure, where the product is eligible for return.
For furniture and other large furnishing products, cancellation may also be subject to the stage of processing, packaging, dispatch, or logistics arrangements.
8. Damaged, Defective, or Incorrect Products
If you receive:
A damaged product
A defective product
An incorrect product
A product with missing essential components
Furniture with damaged or missing fittings
A furnishing product with significant damage caused during transportation
please notify us within 48 hours of delivery.
Customers may be requested to provide clear photographs or videos showing:
The product
The damaged or defective area
Product packaging
Shipping label
Product tags or identification details
Any other relevant information
For furniture and large furnishing products, customers should inspect the product at the time of delivery wherever reasonably possible.
This information may be used to verify the issue and determine eligibility for replacement or refund.
Failure to report a damaged, defective, or incorrect product within the specified timeframe may affect eligibility for a replacement or refund.
9. Return Shipping
If a return is approved because of:
Damage during transit
Product defect
Incorrect product delivery
Significant discrepancy from the product description
Missing essential components
we may arrange return pickup or provide appropriate return shipping assistance, where applicable.
For returns requested for reasons not attributable to an error on our part, return shipping costs may be the responsibility of the customer.
Return shipping arrangements may vary depending on the product, location, product size, weight, courier availability, and nature of the return.
For large furniture and furnishing products, special pickup or transportation arrangements may be required.
10. Product Packaging Requirements
Customers are requested to retain the original product packaging until they are satisfied that the product is free from defects and meets their requirements.
Where a return is approved, products should be securely packed to prevent additional damage during transit.
Furniture, décor, rugs, curtains, cushions, and other furnishing products should be appropriately protected and packed wherever possible.
Damage caused due to inadequate packaging during a customer-arranged return may affect the eligibility for a refund or replacement.
11. Refused or Failed Deliveries
If a customer refuses delivery without a valid reason, provides an incorrect or incomplete delivery address, fails to accept a scheduled delivery, or otherwise causes a shipment to be returned to us, shipping, handling, or other applicable charges may be deducted from any eligible refund.
Additional charges may also apply where a shipment needs to be re-dispatched.
For large furniture or furnishing products, customers may need to ensure that suitable delivery access is available at the provided address.
12. Refund Exclusions
A refund may not be provided where:
The product has been used or damaged by the customer.
The product has been modified or altered.
Furniture has been assembled, installed, dismantled, or modified improperly by the customer, where applicable.
The product has been stained or damaged due to improper cleaning or maintenance.
The customer cannot provide reasonable proof of purchase.
The return request falls outside the applicable return period.
The product is specifically marked as non-returnable.
The returned product does not match the product originally purchased.
The product is returned without essential components, fittings, accessories, or packaging where required.
The issue resulted from improper use, handling, storage, installation, or maintenance.
The product has been customized or personalized according to customer requirements, where applicable.
13. Fraud Prevention and Return Abuse
We reserve the right to review return and refund requests to prevent fraudulent activity and misuse of our policies.
We may:
Reject suspicious return requests.
Request additional verification or supporting information.
Deny refunds where fraudulent or abusive activity is identified.
Restrict future orders or returns where repeated abuse is detected.
Take appropriate legal or other action where fraudulent activity is suspected.
All return and refund decisions will be made based on the circumstances of the individual case and applicable policies.
14. Limitation of Liability
Our liability for any approved refund shall generally be limited to the amount paid for the affected product or order, as applicable.
To the extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential losses arising from product use, delivery delays, return processing, assembly or installation performed by customers or third parties, or other circumstances beyond our reasonable control.
Nothing in this section is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
15. Changes to This Policy
We may update or modify this Refund & Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
Any changes will become effective upon publication on our website unless otherwise stated.
Customers are encouraged to review this policy periodically.
Continued use of our website after an updated policy has been published may constitute acceptance of the revised policy to the extent permitted by applicable law.
16. Contact Information
For return, replacement, cancellation, or refund-related inquiries, please contact:
AROUTSOURCE ECOM PRIVATE LIMITED
Address:
Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.
Email: info@aroutsourceshop.com
Phone: +91 9217914633
Our customer support team will make reasonable efforts to assist with eligible return, replacement, cancellation, and refund requests.