Privacy Policy

HomePrivacy Policy

Last Updated: 13-08-2026

AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and handled responsibly.

This Privacy Policy explains how we collect, use, process, store, and disclose your information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Company Information

Legal Entity: AROUTSOURCE ECOM PRIVATE LIMITED

Email: info@aroutsourceshop.com

Phone: +91 9217914633

Registered Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.

2. Legal Basis for Processing

We collect and process personal information for legitimate business purposes and, where applicable, based on your consent, contractual requirements, or legal obligations.

2.1 Consent

We may collect and process information when you:

  • Create an account

  • Place an order

  • Subscribe to newsletters or promotional communications

  • Contact customer support

  • Submit an inquiry or feedback

  • Participate in surveys, offers, or promotional activities

Where processing is based on consent, you may withdraw your consent subject to applicable law.

2.2 Contractual Necessity

We may process your information when necessary to:

  • Process and fulfill your orders

  • Arrange product delivery

  • Manage customer accounts

  • Provide customer support

  • Process returns, exchanges, cancellations, and refunds

2.3 Legal and Regulatory Compliance

We may process and retain information to:

  • Comply with applicable laws and regulations

  • Maintain accounting, taxation, and business records

  • Respond to lawful requests from government authorities

  • Prevent fraud and unauthorized transactions

  • Protect our legal rights and interests

2.4 Legitimate Business Interests

We may process information for legitimate business purposes including:

  • Website security and monitoring

  • Fraud prevention

  • Improving our products and services

  • Website performance analysis

  • Customer relationship management

  • Business administration

3. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Personal Information

We may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • Account information and login credentials

  • Information provided when contacting customer support

3.2 Order and Transaction Information

When you place an order, we may collect:

  • Products purchased

  • Order number

  • Order history

  • Billing information

  • Shipping information

  • Delivery details

  • Return, exchange, cancellation, and refund information

  • Transaction status and payment references

3.3 Payment Information

Payments may be processed through third-party payment gateways or service providers.

We may receive limited payment-related information such as:

  • Payment confirmation

  • Transaction status

  • Payment reference or transaction ID

  • Payment method used

We do not intend to store complete credit card numbers, debit card numbers, CVV numbers, UPI PINs, passwords, or other complete banking credentials on our website.

Payment information may be handled directly by the relevant payment service provider according to its own privacy and security practices.

3.4 Technical and Device Information

When you access our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Screen and device information

  • Website access times

  • Pages visited

  • Referring pages

  • Website usage information

  • Error and diagnostic information

3.5 Shopping and Product Interaction Information

We may collect information relating to your interaction with our website, including:

  • Products viewed

  • Products added to cart

  • Wishlist activity

  • Purchase preferences

  • Product searches

  • Product reviews and ratings

  • Promotional interactions

4. Products We Offer

AROUTSOURCE ECOM PRIVATE LIMITED operates an online retail business focused on Home & Kitchen Essentials.

Our products may include, but are not limited to:

4.1 Kitchen Storage & Organization

  • Kitchen storage containers

  • Storage organizers

  • Cabinet organizers

  • Drawer organizers

  • Spice storage solutions

  • Pantry organizers

  • Kitchen racks and holders

  • Food storage organizers

4.2 Kitchen Tools & Gadgets

  • Kitchen gadgets

  • Food preparation tools

  • Cutting and chopping tools

  • Measuring tools

  • Kitchen accessories

  • Handy kitchen tools

4.3 Cooking Essentials

  • Cooking accessories

  • Baking essentials

  • Cooking tools

  • Kitchen preparation accessories

  • Food preparation products

  • Other everyday cooking essentials

4.4 Kitchen Utensils

  • Spoons

  • Ladles

  • Spatulas

  • Tongs

  • Serving utensils

  • Kitchen utensil sets

  • Other household kitchen utensils

4.5 Food & Beverage Storage

  • Food storage containers

  • Beverage containers

  • Water bottles

  • Lunch storage products

  • Airtight containers

  • Jars and storage solutions

  • Other food and beverage storage products

4.6 Home Decor & Accessories

  • Decorative home accessories

  • Table and shelf décor

  • Household accessories

  • Decorative organizers

  • Lifestyle accessories

  • Other home-use products

Product categories, specifications, availability, pricing, and product offerings may change from time to time without prior notice.

5. How We Use Your Information

We use collected information for legitimate business purposes, including the following:

5.1 Order Processing and Fulfillment

We may use your information to:

  • Process and confirm orders

  • Arrange shipping and delivery

  • Provide order updates

  • Manage cancellations

  • Process returns and exchanges

  • Process refunds

5.2 Customer Support

We may use your information to:

  • Respond to customer inquiries

  • Resolve complaints

  • Provide product-related assistance

  • Assist with orders and deliveries

  • Handle returns, exchanges, and refunds

5.3 Website Operations

We may use information to:

  • Operate and maintain our website

  • Improve website functionality

  • Personalize the shopping experience

  • Analyze website usage

  • Improve product offerings

  • Monitor website performance

  • Detect and prevent technical issues

5.4 Security and Fraud Prevention

We may process information to:

  • Detect suspicious activity

  • Prevent fraudulent transactions

  • Protect customer accounts

  • Protect our website and systems

  • Investigate unauthorized use or abuse

5.5 Marketing and Promotional Communications

Where permitted and applicable, we may use your information to send:

  • Product updates

  • Promotional offers

  • Discounts

  • New product announcements

  • Seasonal campaigns

  • Newsletters

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us.

5.6 Legal and Regulatory Purposes

We may use information to:

  • Comply with applicable laws

  • Maintain business and financial records

  • Respond to lawful requests

  • Resolve disputes

  • Enforce our terms and policies

  • Protect our legal rights

6. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information for monetary consideration.

We may share necessary information with trusted third parties when required to operate our business and provide services.

6.1 Payment Service Providers

Information may be shared with payment gateways and payment service providers to process transactions securely.

6.2 Shipping and Logistics Partners

We may provide necessary customer information to courier, shipping, and logistics partners for:

  • Order fulfillment

  • Shipment processing

  • Delivery

  • Delivery notifications

  • Returns and exchanges

6.3 Service Providers

We may work with third-party service providers such as:

  • Website hosting providers

  • Cloud service providers

  • Email service providers

  • Analytics providers

  • Customer support platforms

  • Website security providers

  • Technology service providers

These providers may process information only as necessary to provide services to us.

6.4 Legal Authorities

We may disclose information when required by applicable law, regulation, legal process, court order, or lawful governmental request.

We may also disclose information where reasonably necessary to protect our customers, business, property, rights, or safety.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Maintain shopping cart information

  • Remember user preferences

  • Maintain login sessions

  • Understand website usage

  • Analyze website performance

  • Improve website functionality

  • Provide relevant website experiences

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • SSL/TLS encryption where applicable

  • Secure hosting environments

  • Access controls

  • Restricted access to personal information

  • Security monitoring

  • Software and system updates

  • Reasonable administrative safeguards

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, contractual, legal, tax, accounting, security, and dispute-resolution requirements.

Information we may retain includes:

  • Customer account information

  • Order records

  • Transaction information

  • Delivery records

  • Return and refund records

  • Customer support communications

  • Tax and accounting records

  • Marketing preferences

When information is no longer required, it may be deleted, anonymized, or securely archived in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

  • Request access to personal information held by us

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Withdraw consent where processing is based on consent

  • Object to certain processing activities

  • Request information regarding the processing of your personal data

To exercise applicable rights, you may contact us using the contact information provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

11. Returns, Refunds, Cancellations, and Customer Requests

When you request a return, refund, cancellation, exchange, or other customer service assistance, we may collect and process information necessary to handle the request.

This may include:

  • Order information

  • Customer contact information

  • Product details

  • Delivery information

  • Reason for return or cancellation

  • Supporting documents or information where necessary

  • Refund or transaction details

This information may be used for verification, customer support, fraud prevention, dispute resolution, and compliance purposes.

12. Product Reviews and User-Submitted Content

If you submit product reviews, ratings, feedback, photographs, comments, or other content to our website, such information may be displayed publicly depending on the website functionality.

You should avoid including sensitive personal information or information that you do not want to be publicly visible when submitting reviews or other public content.

We may moderate or remove content that violates applicable laws, our policies, or our website terms.

13. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage users to review the applicable privacy policies of third-party platforms before providing them with personal information.

14. Children’s Privacy

Our website and services are not intentionally directed toward children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete or otherwise address such information in accordance with applicable law.

15. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction involving AROUTSOURCE ECOM PRIVATE LIMITED, personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate safeguards.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

Any changes will be posted on this page along with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

Your continued use of the website after changes are posted may constitute acceptance of the updated Privacy Policy to the extent permitted by applicable law.

17. Grievance Officer

For privacy-related questions, complaints, concerns, or requests, you may contact our Grievance Officer:

Grievance Officer

Name: Narendra

Email: grievance@aroutsourceshop.com

Phone: +91 9217914633

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.

We will make reasonable efforts to review and address privacy-related concerns within a reasonable period, subject to applicable laws and the nature of the request.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

AROUTSOURCE ECOM PRIVATE LIMITED

Email: info@aroutsourceshop.com

Phone: +91 9217914633

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.