Terms and conditions

HomeTerms and conditions

Last Updated: 13-08-2026

These Terms & Conditions (“Terms”) govern your access to and use of the website, products, services, and related offerings provided by AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By accessing, browsing, registering, placing orders, or otherwise using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of our website immediately.

1. Company Information

Legal Entity: AROUTSOURCE ECOM PRIVATE LIMITED

Business Category: Home & Kitchen Essentials

Industry: Miscellaneous & Specialty Retail Store (MCC 5999)

Email: info@aroutsourceshop.com

Phone: +91 9217914633

Registered Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.

2. Eligibility

To access and use our website and services, you must:

  • Be at least 18 years of age or use the website with the involvement and permission of a parent or legal guardian.

  • Have the legal capacity to enter into applicable agreements.

  • Provide accurate information when required.

  • Comply with all applicable laws and regulations.

By using our website, you represent that the information provided by you is accurate and that you meet the applicable requirements for using our services.

3. Account Registration

Certain features of our website may require you to create an account.

When creating or maintaining an account, you agree to:

  • Provide accurate, complete, and current information.

  • Keep your login credentials confidential.

  • Maintain accurate account information.

  • Notify us if you believe your account has been accessed without authorization.

  • Accept responsibility for activities carried out through your account.

We reserve the right to suspend or terminate accounts containing false, misleading, fraudulent, or unauthorized information.

4. Products and Product Categories

AROUTSOURCE ECOM PRIVATE LIMITED operates an online retail business offering Home & Kitchen Essentials.

Our products may include items from the following categories:

4.1 Kitchen Storage & Organization

Products may include:

  • Kitchen storage containers

  • Storage organizers

  • Cabinet and drawer organizers

  • Pantry organizers

  • Spice storage solutions

  • Kitchen racks and holders

  • Other kitchen organization products

4.2 Kitchen Tools & Gadgets

Products may include:

  • Kitchen gadgets

  • Food preparation tools

  • Cutting and chopping tools

  • Measuring tools

  • Handy kitchen accessories

  • Other kitchen tools

4.3 Cooking Essentials

Products may include:

  • Cooking accessories

  • Food preparation products

  • Baking essentials

  • Cooking tools

  • Kitchen preparation accessories

  • Other everyday cooking essentials

4.4 Kitchen Utensils

Products may include:

  • Spoons

  • Ladles

  • Spatulas

  • Tongs

  • Serving utensils

  • Kitchen utensil sets

  • Other household kitchen utensils

4.5 Food & Beverage Storage

Products may include:

  • Food storage containers

  • Airtight containers

  • Jars

  • Water bottles

  • Beverage storage products

  • Lunch storage products

  • Other food and beverage storage solutions

4.6 Home Decor & Accessories

Products may include:

  • Decorative home accessories

  • Table and shelf décor

  • Household accessories

  • Decorative organizers

  • Lifestyle accessories

  • Other home-use products

Product descriptions, images, specifications, colors, availability, and pricing may change from time to time without prior notice.

We reserve the right to limit quantities, discontinue products, or refuse orders where reasonably necessary.

5. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

However, we do not guarantee that:

  • Product descriptions will always be completely error-free.

  • Product images will exactly match the physical product.

  • Colors displayed on different devices will accurately represent the actual product color.

  • Product specifications will never change.

  • Product availability information will always be current.

Minor differences in color, size, texture, packaging, or appearance may occur depending on the product and display device.

Customers are encouraged to review the product information carefully before placing an order.

6. Pricing and Payments

All prices displayed on our website are generally listed in Indian Rupees (INR), unless otherwise stated.

You agree that:

  • Product prices may change without prior notice.

  • Applicable taxes and shipping charges may be added during checkout.

  • The total amount payable will be displayed before completion of the order.

  • Payment information provided by you must be accurate.

  • Payment must be successfully completed before an order can be processed, unless a different payment arrangement is explicitly offered.

Payments may be processed through secure third-party payment gateways or payment service providers.

We are not responsible for:

  • Banking delays

  • Payment gateway failures

  • Third-party transaction errors

  • Bank or payment provider downtime

  • Applicable charges imposed by banks or payment providers

7. Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products. An order may be subject to verification and acceptance by us.

We reserve the right to:

  • Accept or reject an order.

  • Cancel suspicious or potentially fraudulent orders.

  • Reject orders where products are unavailable.

  • Correct pricing or product information errors.

  • Request additional information or verification.

  • Limit quantities purchased by an individual customer.

  • Cancel orders affected by technical or inventory errors.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund & Returns Policy.

8. Order Cancellation

Customers may request cancellation of an order before shipment, subject to our applicable cancellation procedures.

Once an order has been shipped, cancellation may no longer be available and the customer may need to follow the applicable return procedure.

We reserve the right to cancel an order where:

  • The product is unavailable.

  • A pricing or listing error has occurred.

  • The delivery address is not serviceable.

  • Fraudulent or suspicious activity is identified.

  • The order cannot reasonably be fulfilled.

Eligible refunds for cancelled orders will be processed according to our Refund & Returns Policy.

9. Shipping and Delivery

We currently aim to provide shipping services across India, subject to product and courier serviceability.

Delivery timelines displayed on our website are estimates and may vary depending on:

  • Delivery location

  • Product availability

  • Courier serviceability

  • Weather conditions

  • Public holidays

  • Transportation conditions

  • Operational delays

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping and contact information.

We are not responsible for delivery delays resulting from incorrect customer information or circumstances outside our reasonable control.

10. Returns, Refunds, and Replacements

Returns, refunds, cancellations, and replacement requests are governed by our Refund & Returns Policy.

Depending on the circumstances, products may be eligible for return or replacement where they are:

  • Damaged during transit

  • Defective

  • Incorrectly delivered

  • Significantly different from the product description

Return requests must comply with the applicable timeframes and conditions specified in our Refund & Returns Policy.

By placing an order, you agree to the applicable terms of our Refund & Returns Policy.

11. Prohibited Activities

You agree not to use our website or services to:

  • Violate applicable laws or regulations.

  • Engage in fraudulent or deceptive activities.

  • Provide false or misleading information.

  • Use another person’s account without authorization.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality.

  • Upload viruses, malware, or other harmful code.

  • Scrape or systematically collect website information without authorization.

  • Infringe intellectual property or other legal rights.

  • Abuse, threaten, harass, or harm other users or our personnel.

  • Manipulate orders, reviews, promotions, or other website features.

  • Use our website for any unlawful or unauthorized commercial purpose.

Violation of these requirements may result in account suspension, order cancellation, restriction of access, or appropriate legal action.

12. Intellectual Property Rights

All content and materials available on our website, including but not limited to:

  • Company logos

  • Trademarks

  • Product images

  • Product descriptions

  • Graphics

  • Photographs

  • Text

  • Website designs

  • Page layouts

  • Icons

  • Software

  • Website functionality

are owned by AROUTSOURCE ECOM PRIVATE LIMITED, its licensors, suppliers, or relevant rights holders and may be protected under applicable intellectual property laws.

You may not, without prior written permission:

  • Copy website content.

  • Reproduce or redistribute materials.

  • Modify proprietary content.

  • Republish website materials.

  • Use company trademarks or logos.

  • Commercially exploit website content.

  • Create derivative works from our proprietary materials.

All rights not expressly granted are reserved.

13. User Reviews and Submitted Content

Customers may have the opportunity to submit product reviews, ratings, comments, photographs, feedback, or other content.

By submitting content to our website, you represent that:

  • You have the right to submit the content.

  • The content does not violate applicable laws.

  • The content does not infringe third-party rights.

  • The content is not fraudulent, misleading, abusive, or defamatory.

To the extent permitted by law, by submitting content, you grant AROUTSOURCE ECOM PRIVATE LIMITED a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, website, customer-service, and promotional purposes.

We reserve the right to review, moderate, edit, or remove content that violates applicable laws, these Terms, or our policies.

14. Third-Party Services and Links

Our website may use or contain links to third-party services, including:

  • Payment gateways

  • Courier and logistics providers

  • Analytics services

  • Hosting providers

  • Social media platforms

  • Other third-party websites or services

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Customers should review the applicable terms and privacy policies of third-party providers before using their services.

15. Limitation of Liability

To the fullest extent permitted by applicable law, AROUTSOURCE ECOM PRIVATE LIMITED shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website, products, or services, including:

  • Delivery delays

  • Product misuse

  • Website interruptions

  • Business interruption

  • Data loss

  • Loss of revenue

  • Loss of profits

  • Third-party service failures

  • Courier or logistics delays

  • Temporary website unavailability

Our maximum liability in relation to a specific product or order shall, to the extent permitted by law, generally not exceed the amount actually paid by the customer for the specific product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Service Availability

We make reasonable efforts to keep our website available and operational.

However, we do not guarantee that the website or any particular feature will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Secure

  • Free from technical problems

Website access may be temporarily unavailable due to:

  • Scheduled maintenance

  • System upgrades

  • Technical failures

  • Security incidents

  • Internet disruptions

  • Server issues

  • Third-party service interruptions

  • Other operational circumstances

We reserve the right to modify, suspend, or discontinue any part of our website or services when reasonably necessary.

17. Force Majeure

We shall not be responsible for delays or failures in performing our obligations where such delay or failure results from circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Severe weather

  • Government actions or restrictions

  • War or civil disturbances

  • Labor disputes

  • Transportation disruptions

  • Telecommunications failures

  • Cyber-attacks

  • Internet outages

  • Epidemics or pandemics

  • Major infrastructure failures

Our affected obligations may be suspended or delayed for the duration of the relevant event.

18. Account Suspension and Termination

We reserve the right to suspend or terminate access to our website, accounts, or services where:

  • These Terms are violated.

  • Fraudulent activity is suspected.

  • Unauthorized access is detected.

  • Security risks arise.

  • Abuse of our services occurs.

  • Legal or regulatory requirements require such action.

Termination or suspension may result in cancellation of pending orders or restriction of future access where reasonably necessary.

Termination of access does not affect rights or obligations that arose before termination.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms, our website, products, or services shall be subject to the jurisdiction of the competent courts located in New Delhi, India.

20. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions from time to time.

Changes will become effective when the revised Terms are published on our website, unless otherwise stated.

The “Last Updated” date at the beginning of these Terms will be updated when material changes are made.

Customers are encouraged to review these Terms periodically.

Continued use of our website after updated Terms have been published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

21. Contact Information

For questions, concerns, or requests regarding these Terms & Conditions, please contact:

AROUTSOURCE ECOM PRIVATE LIMITED

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.

Email: info@aroutsourceshop.com

Phone: +91 9217914633

We will make reasonable efforts to respond to customer inquiries and concerns within a reasonable period.