Refund and Returns Policy

HomeRefund and Returns Policy

Last Updated: 13-08-2026

At AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for products purchased through our website.

Our products include Home & Kitchen Essentials such as Kitchen Storage & Organization, Kitchen Tools & Gadgets, Cooking Essentials, Kitchen Utensils, Food & Beverage Storage, and Home Decor & Accessories.

By placing an order on our website, you agree to the terms outlined in this Refund & Returns Policy.

1. Return Eligibility

You may be eligible to request a return if:

  • The product received is damaged during transit.

  • The product received is defective or does not function as intended.

  • The wrong product was delivered.

  • The product received is significantly different from the description provided on our website.

  • The product received is missing essential parts or accessories that were included in the product listing.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, manuals, accessories, and invoice, where applicable.

  • Proof of purchase must be provided.

  • The product must not show signs of misuse, damage, alteration, or unauthorized modification.

We reserve the right to inspect returned products before approving a replacement or refund.

2. Non-Returnable Items

Returns will generally not be accepted for:

  • Products damaged due to misuse, negligence, improper handling, or improper storage.

  • Products showing signs of use, alteration, or tampering.

  • Products damaged after delivery due to customer handling.

  • Customized or personalized products, where applicable.

  • Products returned without original packaging or essential accessories.

  • Items specifically marked as non-returnable on the product page.

  • Clearance, promotional, or final-sale items unless they are received damaged, defective, or incorrect.

  • Products that cannot be resold due to their condition after being used.

Certain products may have specific return conditions mentioned on their respective product pages.

3. Return Request Process

To initiate a return, please contact our customer support team within the applicable return period.

Please provide:

  • Order number

  • Customer name

  • Registered email address or mobile number

  • Product name and details

  • Reason for return

  • Photographs or videos showing the issue, where applicable

  • Other supporting information requested by our customer support team

Return requests may be submitted through:

Email: info@aroutsourceshop.com

Phone: +91 9217914633

Our team will review the request and, if approved, provide instructions regarding the return process.

Customers should not send products back without receiving return instructions from our support team.

4. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests may be approved for:

  • Damaged products

  • Defective products

  • Incorrect products delivered

  • Products significantly different from the product description

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution or refund, subject to the circumstances of the case.

5. Refund Policy

Refunds may be approved when:

  • A returned product has been successfully received and inspected.

  • A replacement cannot be provided.

  • An order is cancelled in accordance with this policy.

  • The product is confirmed to be damaged, defective, or incorrectly delivered.

  • The product received is materially different from the product ordered.

Approved refunds will generally be processed to the original payment method used during the purchase.

In certain circumstances, the refund method may depend on the payment provider or transaction method.

6. Refund Processing Time

Once a refund has been approved, refunds are generally processed within 7–15 business days.

The actual time required for the amount to appear in the customer’s account may vary depending on:

  • Banks and financial institutions

  • Payment gateways

  • Card issuers

  • UPI service providers

  • Wallet providers

  • Other payment processors

AROUTSOURCE ECOM PRIVATE LIMITED is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.

7. Order Cancellation

Before Shipment

Customers may request cancellation before the order has been dispatched by contacting our customer support team.

If the cancellation is approved before shipment, an eligible refund may be issued to the original payment method.

After Shipment

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may be required to receive the order and follow the applicable return procedure, where the product is eligible for return.

8. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A product with missing essential components

please notify us within 48 hours of delivery.

Customers may be requested to provide clear photographs or videos showing:

  • The product

  • The damaged or defective area

  • Product packaging

  • Shipping label

  • Any other relevant information

This information may be used to verify the issue and determine eligibility for replacement or refund.

Failure to report a damaged, defective, or incorrect product within the specified timeframe may affect eligibility for a replacement or refund.

9. Return Shipping

If a return is approved because of:

  • Damage during transit

  • Product defect

  • Incorrect product delivery

  • Significant discrepancy from the product description

we may arrange return pickup or provide appropriate return shipping assistance, where applicable.

For returns requested for reasons not attributable to an error on our part, return shipping costs may be the responsibility of the customer.

Return shipping arrangements may vary depending on the product, location, courier availability, and nature of the return.

10. Product Packaging Requirements

Customers are requested to retain the original product packaging until they are satisfied that the product is free from defects and meets their requirements.

Where a return is approved, products should be securely packed to prevent additional damage during transit.

Damage caused due to inadequate packaging during a customer-arranged return may affect the eligibility for a refund or replacement.

11. Refused or Failed Deliveries

If a customer refuses delivery without a valid reason, provides an incorrect or incomplete delivery address, or otherwise causes a shipment to be returned to us, shipping, handling, or other applicable charges may be deducted from any eligible refund.

Additional charges may also apply where a shipment needs to be re-dispatched.

12. Refund Exclusions

A refund may not be provided where:

  • The product has been used or damaged by the customer.

  • The product has been modified or altered.

  • The customer cannot provide reasonable proof of purchase.

  • The return request falls outside the applicable return period.

  • The product is specifically marked as non-returnable.

  • The returned product does not match the product originally purchased.

  • The product is returned without essential components or accessories.

  • The issue resulted from improper use, handling, storage, or maintenance.

13. Fraud Prevention and Return Abuse

We reserve the right to review return and refund requests to prevent fraudulent activity and misuse of our policies.

We may:

  • Reject suspicious return requests.

  • Request additional verification or supporting information.

  • Deny refunds where fraudulent or abusive activity is identified.

  • Restrict future orders or returns where repeated abuse is detected.

  • Take appropriate legal or other action where fraudulent activity is suspected.

All return and refund decisions will be made based on the circumstances of the individual case and applicable policies.

14. Limitation of Liability

Our liability for any approved refund shall generally be limited to the amount paid for the affected product or order, as applicable.

To the extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential losses arising from product use, delivery delays, return processing, or other circumstances beyond our reasonable control.

Nothing in this section is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Changes to This Policy

We may update or modify this Refund & Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

Any changes will become effective upon publication on our website unless otherwise stated.

Customers are encouraged to review this policy periodically.

Continued use of our website after an updated policy has been published may constitute acceptance of the revised policy to the extent permitted by applicable law.

16. Contact Information

For return, replacement, cancellation, or refund-related inquiries, please contact:

AROUTSOURCE ECOM PRIVATE LIMITED

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.

Email: info@aroutsourceshop.com

Phone: +91 9217914633

Our customer support team will make reasonable efforts to assist with eligible return, replacement, cancellation, and refund requests.